Our Policies
Please read our office policies below.

Cancellation Policy
We understand that unexpected situations arise, and you may need to adjust your appointment. If you need to cancel or reschedule, please log in to your patient portal or contact us via call or text. If we are unavailable, kindly leave a message, and we will respond as soon as possible.
To best accommodate all of our patients, we require at least 24 hours’ notice for any appointment changes. Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee of 50% of the full-price treatment cost. This policy allows us to offer available time slots to other patients in need of care.
We appreciate your cooperation and understanding in helping us provide timely and effective treatment for all.
Payment Policy
Payments
Payment or proof of insurance benefits is due at time of service. Current pricing for Lucia and Eyal are discounted at 20% off. Package discounts are available only upon request. Click here for a list of our prices.
Non-Refundable Payment Policy
All services and herbs purchased are non-refundable. No refunds will be provided for the full or partial price for any used products or services.
Refund Policy on Pre-Paid Packages
Refunds are acceptable for “discount prepayment packages”. If you do not complete the “course of treatment” (example; 10 sessions) the discount no longer applies. When refunded you will be charged at full rate for each treatment you have used and be refunded the remainder.
Insurance Policy
Insurance Network Participation
Moshen Center is currently an "Out-of-Network" provider for insurance. If the patient has out-of-network acupuncture benefits, the center will submit a claim to the insurance provider as a courtesy.
Explanation of Insurance Coverage
While many insurance policies may cover acupuncture care, the center does not guarantee that acupuncture services will be covered under every insurance plan. Insurance policies vary in terms of deductibles and coverage percentages for acupuncture care. As such, patients are responsible for their deductibles and any unpaid balances. Moshen Center will make efforts to verify insurance coverage and submit claims in a timely manner.
Payment Arrangements
The patient's full portion of the bill is due once payment is received from the insurance carrier. Any unpaid balances will be considered past due 30 days after insurance reimbursement, and an interest charge of 1.5% per month may be applied to past-due balances. If a specific copayment amount is contracted, that amount is due at the time of each visit.
Patients are responsible for paying any deductibles that have not been met, as well as any copayments or remaining balances after insurance payments. Payment for the co-pay is due when services are rendered. Patients are also responsible for paying amounts that exceed their insurance coverage limits.
If the patient receives a check from the insurance provider for services rendered, it must be brought to Moshen Center to cover any outstanding balance.
Assignment of Benefits
Patients authorize that medical benefits be paid directly to Moshen Center. If the insurance carrier sends payment directly to the patient for services rendered, the patient must forward or bring that payment to the center. If the patient pays in full at the time of service, an exception may apply, and the insurance payment may be sent directly to the patient.
Release of Information
Patients must authorize Moshen Center to release necessary medical information to the insurance carrier for the processing of claims upon request.
Voluntary Termination of Care
If care is suspended or terminated at any time, the patient’s portion of all charges for professional services is immediately due and payable to Moshen Center. All services rendered are the patient's financial responsibility, regardless of insurance coverage.
Needle Policy
In our acupuncture treatment, we only use disposable, sterile needles. We firmly believe that we need to use the best techniques in order to avoid pain, leading us to choose the most up-to-date state-of-the-art needles which cause the least amount of discomfort. For those patients sensitive to the use of needles (such as babies and children) we have a wide range of alternative treatment modalities to affect the points, such as Moxa, cutaneous electrostimulation, shoni shin, and tiger warmers.
Privacy Policy (HIPAA)
HIPAA NOTICE OF PRIVACY PRACTICES & HIPAA ACKNOWLEDGEMENT
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This is your Notice of Privacy Practices from Moshe Heller, L.Ac. The Notice refers to Moshe Heller, L.Ac. by using the terms “us”, “we,” or “our.”
Moshe Heller, L.Ac. keeps electronic health records (EHR) and applies reasonable safeguards to protect your Personal Health Information and privacy and has implemented the minimum necessary standard with regard to sharing your Personal Health Information. The minimum necessary standard limits how much protected health information is used, disclosed, and requested for certain purposes, and also reasonably limit who within the clinic has access to protected health information, and under what conditions, based on job responsibilities and the nature of the business.
We are required by law to maintain the privacy of Personal Health Information. We are required to provide this Notice of Privacy Practices to you by the privacy regulations issued under the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), Health Information Technology for Economic and Clinical Health Act of 2009 (“HITECH”), and the California Confidentiality of Medical Information Act (CMIA).
This notice describes how we protect the Personal Health Information we have about you that relates to your medical information or Personal Health Information. Personal Health Information is medical and other information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. (The HIPAA law uses the term “Protected Health Information” where we use “Personal Health Information.”)
This Notice of Privacy Practices describes how we may use and disclose to others your Personal Health Information to carry out payment or healthcare operations and for other purposes that are permitted or required by law. It also describes your rights to access and control of your Personal Health Information.
We are required to abide by the terms of this Notice of Privacy Practices. We may change the terms of our notice at any time. The new notice will be effective for all Personal Health Information that we maintain at that time. This notice may also be revised if there is a material change to the uses or disclosures of Personal Health Information, your rights, our legal duties, or other privacy practices stated in this notice.
Within 60 days of a material revision to this notice we will make available a copy of the revised notice at your place of treatment. Additionally, we will provide you with any revised Notice of Privacy Practices if you request that a revised copy be provided to you.
How We May Use and Disclose Personal Health Information About You
The common reasons for which we may use and disclose your Personal Health Information are to process and review your requests for coverage and payments for benefits or in connection with other health related benefits or services in which you may be interested. The following describes these and other uses and disclosures and includes some examples.
For Treatment: We may use and disclose Personal Health Information to treat you. We will use and disclose your Personal health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with another provider. For example, we would disclose your Personal health information, as necessary, to a home health agency that provides care to you. We will also disclose Personal health information to other physicians who may be treating you. For example, your Personal health information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you. In addition, we may disclose your Personal health information from time-to-time to another physician or health care provider (e.g., a specialist or laboratory) who, at the request of your physician, becomes involved in your care by providing assistance with your health care diagnosis or treatment to your physician. Additionally, we may disclose your Personal Health Information to others who may assist in your care, such as your physician, therapists or medical equipment suppliers.
For Payment: We may use or disclose information for billing, claims management, collection activities, and obtaining payment under a contract for reinsurance and related healthcare data processing. For example, we may contact your health insurer to certify that you are eligible for benefits (and for what range of benefits), and we may provide your insurer with details regarding your treatment to determine if your insurer will cover, or pay for, your treatment. We may also use and disclose your Personal Health Information to obtain payment from third parties that may be responsible for such costs, such as family members. Also, we may use your Personal Health Information to bill you directly for services and items.
For Healthcare Operation: We may use or disclose, as needed, your Personal Health Information in order to support the business activities of your physician’s practice. These activities include, but are not limited to, quality assessment activities, employee review activities, training of staff, technicians, nurses, and other healthcare workers for teaching purposes, licensing, fundraising activities, and conducting or arranging for other business activities.
We will share your Personal Health Information with third party “business associates” that perform various activities (for example, billing or transcription services) for our practice. Whenever an arrangement between our office and a business associate involves the use or disclosure of your Personal Health Information, we will have a written contract that contains terms that will protect the privacy of your Personal Health Information.
We may also use or disclose Personal Health Information to conduct or arrange for medical review, legal services, and auditing functions, including fraud and abuse detection and compliance programs.
We may also use or disclose Personal Health Information for business planning and development, such as conducting cost-management and planning-related analyses related to managing and operating an entity. We may also use and disclose Personal Health Information for the business management and general administrative activities of our practice (to the extent that such activities relate to functions that are covered under the federal HIPAA privacy laws.)
For Treatment Alternatives: We may use and disclose Personal Health Information to tell you about or to recommend possible treatment options or alternatives that may be of interest to you. You may request that these materials not be sent to you.
For Appointment Reminders: We may contact you to remind you about your appointment for services.
For Fundraising Activities: We may use or disclose your demographic information and the dates that you received treatment from your physician, as necessary, in order to contact you for fundraising activities supported by our office. If you do not want to receive these materials you may request that these fundraising materials not be sent to you.
For Health-related Benefits and Services: We may use and disclose Personal Health Information to tell you about health-related benefits and services that may be of interest to you.
For Participation in the State of California Office of Health Information Integrity Health Information Exchange Program (HIE). Through our participation, your PHI may be accessed by other providers and health plans for the purposes of treatment, payment, or health care operations. All participants are required to maintain safeguards to protect the privacy and security of PHI.
As Required By Law: We will share your medical information when required to do so by federal, state or local law.
Other Purposes For Which The Law Allows Us To Use Or Disclose Medical Information Without Your Written Authorization:
Required By Law: We may use or disclose your Personal health information to the extent that the use or disclosure is required by law. The use or disclosure will be made in compliance with the law and will be limited to the relevant requirements of the law. You will be notified, if required by law, of any such uses or disclosures.
Public Health: We may disclose your Personal health information for public health activities and purposes to a public health authority that is permitted by law to collect or receive the information. For example, a disclosure may be made for the purpose of preventing or controlling disease, injury or disability.
Communicable Diseases: We may disclose your Personal health information, if authorized by law, to a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading the disease or condition.
Health Oversight: We may disclose Personal health information to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies seeking this information include government agencies that oversee the health care system, government benefit programs, other government regulatory programs and civil rights laws.
Abuse or Neglect: We may disclose your Personal health information to a public health authority that is authorized by law to receive reports of child abuse or neglect. In addition, we may disclose your Personal health information if we believe that you have been a victim of abuse, neglect or domestic violence to the governmental entity or agency authorized to receive such information. In this case, the disclosure will be made consistent with the requirements of applicable federal and state laws.
Food and Drug Administration: We may disclose your Personal health information to a person or company required by the Food and Drug Administration for the purpose of quality, safety, or effectiveness of FDA-regulated products or activities including, to report adverse events, product defects or problems, biologic product deviations, to track products; to enable product recalls; to make repairs or replacements, or to conduct post marketing surveillance, as required.
Legal Proceedings: We may disclose Personal health information in the course of any judicial or administrative proceeding, in response to an order of a court or administrative tribunal (to 5 the extent such disclosure is expressly authorized), or in certain conditions in response to a subpoena, discovery request or other lawful process.
Law Enforcement: We may also disclose Personal health information, so long as applicable legal requirements are met, for law enforcement purposes. These law enforcement purposes include (1) legal processes and otherwise required by law, (2) limited information requests for identification and location purposes, (3) pertaining to victims of a crime, (4) suspicion that death has occurred as a result of criminal conduct, (5) in the event that a crime occurs on the premises where we are practicing, and (6) medical emergency where it is likely that a crime has occurred.
Coroners, Funeral Directors, and Organ Donation: We may disclose Personal health information to a coroner or medical examiner for identification purposes, determining cause of death or for the coroner or medical examiner to perform other duties authorized by law. We may also disclose Personal health information to a funeral director, as authorized by law, in order to permit the funeral director to carry out their duties. We may disclose such information in reasonable anticipation of death. Personal health information may be used and disclosed for cadaveric organ, eye or tissue donation purposes
Research: We may disclose your Personal health information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your Personal health information
Criminal Activity: Consistent with applicable federal and state laws, we may disclose your Personal health information, if we believe that the use or disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public. We may also disclose Personal health information if it is necessary for law enforcement authorities to identify or apprehend an individual.
Military Activity and National Security: When the appropriate conditions apply, we may use or disclose Personal health information of individuals who are Armed Forces personnel (1) for activities deemed necessary by appropriate military command authorities; (2) for the purpose of a determination by the Department of Veterans Affairs of your eligibility for benefits, or (3) to foreign military authority if you are a member of that foreign military services. We may also disclose your Personal health information to authorized federal officials for conducting national security and intelligence activities, including for the provision of protective services to the President or others legally authorized.
Workers’ Compensation: We may disclose your Personal health information as authorized to comply with workers’ compensation laws and other similar legally-established programs.
Inmates: We may use or disclose your Personal health information if you are an inmate of a correctional facility and your physician created or received your Personal health information in the course of providing care to you.
Your Rights Regarding Personal Health Information We Maintain About You and How You May Exercise These Rights. You have the following rights with respect to your Personal Health Information that we maintain:
You Have The Right To Inspect And Copy Your Personal Health Information. This means you may inspect and obtain a copy of Personal health information about you for so long as we maintain the Personal Health Information within 7 days after receiving your written request. If your records are maintained in an electronic format (Electronic Health Records) you may obtain your medical record electronically. You may obtain your medical record that contains medical and billing records and any other records that your physician and the practice uses for making decisions about you. As permitted by federal or state law, we may charge you a reasonable copy fee for a copy of your records. If the copies provided are in an electronic form, we can only charge you for our labor costs.
You Have The Right To Request A Restriction Of Your Personal Health Information. This means you may ask us not to use or disclose any part of your personal health information for the purposes of treatment, payment or health care operations. You may also request that any part of your personal health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply.
Your physician is not required to agree to a restriction that you may request. If your physician does agree to the requested restriction, we may not use or disclose your personal health information in violation of that restriction unless it is needed to provide emergency treatment. With this in mind, please discuss any restriction you wish to request with your physician.
You have the right to request if you pay in cash in full (out of pocket) for your treatment, you can instruct us not to share information about your treatment with your health plan.
You Have The Right To Request To Receive Confidential Communications From Us By Alternative Means Or At An Alternative Location. We will accommodate reasonable requests. We may also condition this accommodation by asking you for information as to how payment will be handled or specification of an alternative address or other method of contact. We will not request an explanation from you as to the basis for the request.
You May Have The Right To Have Your Physician Amend Your Personal Health Information. This means you may request an amendment of personal health information about you in a designated record set for so long as we maintain this information. In certain cases, we may deny your request for an amendment. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal.
You Have The Right To Receive An Accounting Of Certain Disclosures We Have Made, If Any, Of Your Personal Health Information. This right applies to disclosures for purposes other than treatment, payment or health care operations as described in this Notice of Privacy Practices. It excludes disclosures we may have made to you if you authorized us to make the disclosure, for a facility directory, to family members or friends involved in your care, or for notification purposes, for national security or intelligence, to law enforcement (as provided in the privacy rule) or correctional facilities, as part of a limited data set disclosure. The right to receive this information is subject to certain exceptions, restrictions and limitations.
You Have The Right To Obtain A Paper Copy Of This Notice From Us, Upon Request, Even If You Have Agreed To Accept This Notice Electronically.
You Have The Right To Ask For A Copy Of Your Electronic Medical Record In An Electronic Form.
You Have The Right To Receive Confidential Communications Of Personal Health Information. We will accommodate any reasonable request you might make to receive communications of Personal Health Information from us by alternative means or at alternative locations, if you clearly inform us in writing that the disclosure of all or part of that Personal Health Information could endanger you.
You Have The Right To Be Notified Of A Data Breach. We will keep your medical information private and secure as required by law. If any of your medical information which is acquired, accessed, used or disclosed in a manner that is not permitted by law we will notify you within 60 days following the discovery of a breach. If there has been any unauthorized acquisition, access, use, or disclosure of personal health information (PHI) unless it can be proved that the likelihood that the PHI has been compromised is low.
You Have The Right To Opt Out Of Fundraising Communications From Us And We Cannot Sell Your Health Information Without Your Permission.
Your Authorization: Certain uses of your medical data, such as use of patient information in marketing, require prior disclosure and your authorization. Uses and disclosures not described 8 in this notice will be made only with your authorization. If you give your permission to use or share your Personal Health Information, you may cancel that permission, in writing, at any time. If you cancel your permission, we will no longer use or share your medical information for the reasons covered by your written permission. We cannot take back any disclosures we have already made with your permission. We are required to keep records of the care that we provided to you. Your Right to File a Complaint To The U.S. Department of Health and Human Services 200 Independence Avenue, S.W. Washington, D.C. 20201 Effective Date. This notice was published and becomes effective on 6/28/2023
Please Direct Questions to the Privacy Officer:
Moshe Heller, L.Ac.
Email: themoshencenter@gmail.com
Phone: 212-753-2442
Informed Consent Policy
Patient Rights and Protection
California laws grant patients the right to be informed about the treatment they receive, including potential risks and limitations of treatment and medications. Patients are encouraged to ask for more details as needed.
Scope of Practice
Moshen Center practices Traditional Chinese Medicine (TCM), Acupuncture, Chinese Herbal Medicine, and Oriental Medicine, all of which fall under Complementary and Alternative Medicine (CAM). Each patient is treated individually, with personalized courses of diagnosis and treatment. The physician may recommend one or more CAM modalities, which could include acupuncture, dietary supplements, herbal remedies, exercise, lifestyle counseling, nutrition-based medicinal practices, massage, cupping, gua sha (scraping therapy), moxibustion, stretching, physical manipulation, electrical muscle stimulation, mind-body techniques, needle retention, tuina (Chinese manipulation), electrical, laser, and/or magnetic stimulation, micropuncture (mild bleeding therapy), diagnostic palpation, and other energy therapies.
Traditional Chinese Medicine (TCM) and Allopathic Medicine
The diagnosis provided is based on TCM principles and is not intended to replace allopathic (Western) medical evaluation, diagnosis, or treatment.
Patient Health History
A complete and accurate health history must be provided, and ongoing communication with all healthcare providers is necessary for optimal treatment.
Risks and Expectations
While there are no guarantees regarding the outcome of treatment, patients should be aware that symptoms may temporarily intensify or relapse before improvement is sustained. It is important for patients to communicate any difficulties or discomfort during treatment, including any adverse effects from medications.
Discontinuation of Treatment
Patients may discontinue treatment at any time.
Potential Side Effects and Risks
While this document outlines the major risks of treatment, other side effects and risks may occur, including but not limited to the following modalities:
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Acupuncture: This technique uses small, sterile, stainless needles inserted at specific body points to correct ailments. Possible effects include brief pain at the insertion site, minor swelling, bleeding, discoloration, bruising, hematomas, or fainting. Rare risks include pneumothorax and infection. Momentary euphoria or lightheadedness may also occur.
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Moxibustion: Involves the application of indirect heat from burning mugwort herb over acupuncture points. This produces a warm, relaxing sensation and may leave the skin red and warm for hours. In rare cases, minor burns may occur at the treatment site.
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Cupping: Uses vacuum cups on large muscular areas like the back to enhance blood circulation. This may result in deep redness, discoloration, or minor blisters, which usually resolve within a week.
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Qi Gong: A non-invasive healing modality focusing on energy work, predating acupuncture.
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Acupressure/Tui-Na Massage: A therapeutic massage to modify pain perception and normalize bodily functions. Possible adverse effects include bruising, sore muscles, and the aggravation of pre-existing symptoms.
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Herbs and Nutritional Supplements: Substances from the Oriental Materia Medica may be recommended to address bodily dysfunctions. Herbs are typically used in tea form and may taste bitter. Potential side effects include allergic reactions, nausea, stomachache, headache, rash, or tingling of the tongue. Certain herbs may interact with medications or be inappropriate during pregnancy.
Practitioner's Judgment and Treatment
The practitioner will use professional judgment during treatment, which may evolve based on new research, experience, and changes in the patient's condition. No practitioner can guarantee a cure or perfect result in every case.
Contraindications
Contraindications for acupuncture and certain herbs include a history of bleeding disorders, anticoagulant therapy, implanted pacemakers, prosthetic heart valves, certain medications, or pregnancy.
Potential Benefits of Treatment
Benefits may include the restoration of health, pain relief, assistance in recovery from injury or disease, and the prevention of disease progression.
Pregnancy Notice
Female patients must inform the physician if they know or suspect pregnancy, as certain therapies may pose risks to the pregnancy.
Privacy and Confidentiality
Patient records will be kept confidential and will not be released without the patient’s consent, unless required by law. Moshen Center physicians operate independently but may share health information as permitted by law or with patient consent.
Incidental Disclosure
While reasonable safeguards are in place to protect Personal Health Information, incidental disclosures may occur due to the clinic's semi-private room setup.